DC Fragrance Company Privacy Policy

Effective Date: 06/15/26

At www.dcfragrance.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit, make a purchase, or otherwise interact with our Services (including our online fragrance retail store). By using our Services, you consent to the practices described in this policy.

If you have any questions, please contact us using the details at the bottom of this page.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“personal information”).

Information You Provide Directly:

  • Contact details (name, email address, shipping/billing address, phone number).

  • Order and account information (purchase history, payment details, order notes).

  • Communications (customer service inquiries, reviews, or feedback).

  • Marketing preferences (newsletter subscriptions, promotional emails).

Automatically Collected Information:

  • Device and usage data (IP address, browser type, operating system, pages visited, time spent on site).

  • Location data (general location inferred from IP address).

  • Cookies and similar technologies (see Cookies section below).

Payment Information: We do not store full credit card details. Payments are processed securely by third-party providers such as Stripe or Squarespace Payments. Please review their privacy policies for details.

We do not knowingly collect sensitive personal information (such as health data related to fragrance sensitivities) unless you voluntarily provide it in communications.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling orders, including shipping and handling returns.

  • Managing your account and providing customer support.

  • Sending transactional communications (order confirmations, shipping updates).

  • Marketing and advertising (promotions, newsletters) — you may opt out at any time.

  • Improving our website, products, and services through analytics.

  • Preventing fraud, abuse, and ensuring security.

  • Complying with legal obligations.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Shipping carriers, payment processors, email service providers, website hosting (Squarespace), analytics tools (e.g., Google Analytics), and marketing platforms. These parties are contractually obligated to protect your data.

  • Legal Requirements: When required by law, court order, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • With Your Consent: For any other purpose disclosed at the time of collection.

We do not sell your personal information for monetary compensation.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and deliver personalized content and ads.

  • Essential Cookies: Required for site functionality (e.g., cart, login).

  • Analytics and Performance: Help us understand visitor behavior.

  • Advertising: For targeted marketing (you can manage preferences via your browser or our consent tools).

You can manage cookie preferences through your browser settings or squarespace.com cookie consent banner. Note that disabling certain cookies may affect site functionality.

For more details, see Squarespace’s cookie information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is infallible, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Order information is typically kept for accounting and warranty purposes.

7. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal information.

  • Opting out of marketing communications (via unsubscribe link or contact).

  • Objecting to or restricting certain processing.

  • Data portability (in some jurisdictions like GDPR).

To exercise these rights, contact us by using the websites contact us button. We will respond within a reasonable timeframe. Residents of California (CCPA/CPRA) or the EU/UK (GDPR) have additional specific rights — see our notices for details if applicable.

8. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

9. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards for such transfers.

10. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of material changes by posting the new policy on our site and updating the effective date. Your continued use constitutes acceptance of the changes.

11. Contact Us

For questions or to exercise your rights, please contact us using the website contact us button or write to:

DC Fragrance Company, 3863 East Greenwood Road Zanesville, Ohio 43701.